At 55mega, we treat your personal data with the same care we apply to your gaming experience — with precision, transparency, and genuine respect. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you hold as a registered player on our platform.
All data transmitted between your device and 55mega is protected by industry-standard TLS/SSL encryption. Your credentials and financial information travel securely at all times.
You have the right to access, correct, export, and request deletion of your personal data at any time. We honor these rights promptly and without unnecessary barriers.
55mega does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely to deliver and improve our gaming service.
We collect only the data strictly necessary for account management, payment processing, KYC compliance, and customer support. No unnecessary profiling or tracking beyond core platform use.
Every data processing activity 55mega conducts is documented with a clear legal basis. We do not process your data in ways you have not been informed about in this policy.
Our support team handles privacy inquiries in both English and Bahasa Indonesia. Reach us at any time at [email protected] for data requests, corrections, or complaints.
The following terms have specific meanings throughout this Privacy Policy. Understanding these definitions will help you interpret your rights and our obligations clearly.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a natural person, including name, email address, mobile number, date of birth, IP address, and payment details. |
| "Processing" | Any operation performed on Personal Data — including collection, storage, use, disclosure, alteration, or deletion — whether automated or manual. |
| "Data Controller" | The entity that determines the purposes and means of Processing Personal Data. For users of this Platform, the Data Controller is 55mega. |
| "Data Processor" | A third party that Processes Personal Data on behalf of the Data Controller under contractual instruction — for example, payment processors and identity verification providers. |
| "User" / "You" | Any natural person who visits, registers on, or uses the 55mega platform at https://55mega.cam. |
| "Platform" | The 55mega online gaming website, all associated subdomains, and any future mobile application operated under the 55mega brand. |
| "KYC Data" | Identity and address verification documents submitted to comply with Know Your Customer requirements — including government-issued photo ID, proof of address, and proof of payment method ownership. |
| "Cookies" | Small text files placed on your device by the Platform to enable session management, preference storage, and analytics functions. |
The Data Controller responsible for Personal Data collected through the 55mega Platform is the operating entity behind https://55mega.cam. For all data protection inquiries, subject access requests, correction requests, or complaints, you may contact us directly at:
Privacy & Data Protection Inquiries
We aim to respond to all privacy-related correspondence within 5 business days. Complex requests — such as full data export or account deletion — may require up to 30 calendar days to fulfill, in line with international data protection standards.
55mega collects the following categories of Personal Data. We collect only what is necessary for the specific purposes described in this Policy.
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (from KTP or passport). |
| Contact Data | Email address, mobile telephone number, city of residence (e.g., Jakarta, Surabaya, Bandung, Bali, Medan). |
| Financial Data | Bank account details for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, or Bank Danamon; e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja; deposit and withdrawal transaction records. |
| KYC Documents | Scanned or photographed copies of government-issued photo ID, proof of address documents, and proof of payment method ownership submitted during identity verification. |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone, and session duration. |
| Usage Data | Pages visited, games played, bet history, wagering amounts, login timestamps, and feature interactions within the Platform. |
| Communications Data | Records of support chat transcripts, emails, and other correspondence you initiate with 55mega customer service. |
| Marketing Preferences | Your stated preferences for receiving promotional communications and the channels through which you consent to receive them. |
No Sensitive Categories: 55mega does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is contained in standard government-issued identification documents submitted for KYC purposes.
The majority of Personal Data we hold is provided directly by you during the following interactions with the Platform:
When you visit or use the Platform, certain Technical Data and Usage Data is collected automatically through cookies, web beacons, server logs, and similar technologies. This includes your IP address, device identifiers, browser configuration, and a record of your navigation and gaming activity within the Platform. See Section 11 (Cookies & Tracking) for full details.
In limited circumstances, 55mega may receive Personal Data about you from third parties, including:
55mega processes your Personal Data on one or more of the following legal bases. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to create and manage your account, process deposits and withdrawals, and deliver the gaming services you have contracted for. |
| Legal Obligation | KYC and anti-money-laundering (AML) verification, fraud prevention, and record-keeping required under applicable international regulatory standards. |
| Legitimate Interests | Platform security monitoring, fraud detection, service improvement, internal analytics, and responsible gaming monitoring — where these interests are not overridden by your rights and freedoms. |
| Consent | Sending you marketing communications, promotional offers, and personalized bonus notifications — only where you have expressly opted in. |
55mega uses your Personal Data for the following specific purposes:
55mega does not use your Personal Data to make fully automated decisions — including automated profiling — that produce legal or similarly significant effects on you without human review.
55mega does not sell your Personal Data. We share Personal Data only in the following circumstances and only to the extent necessary for each purpose:
All third-party Data Processors who receive your Personal Data on our behalf are bound by contractual Data Processing Agreements that restrict their use of your data to the specified purpose, require them to maintain appropriate security measures, and prohibit them from sharing your data with any further party without 55mega's prior written consent.
Absolute Prohibition: 55mega will never sell, rent, or otherwise commercially transfer your Personal Data to advertising networks, data brokers, or third-party marketers for their independent use.
55mega operates internationally, and your Personal Data may be transferred to and stored on servers located outside of Indonesia. Where such transfers occur, 55mega ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable international data protection frameworks. These safeguards may include:
You may request details of the specific safeguards applied to any international transfer of your Personal Data by contacting us at [email protected].
55mega retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected or as required by applicable legal and regulatory obligations. The following retention schedule applies as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus 5 years after account closure, to meet AML record-keeping requirements. |
| Financial Transaction Records | 7 years from the date of each transaction, in line with international AML standards. |
| KYC Documents | Duration of account plus 5 years after account closure. |
| Customer Support Records | 3 years from the date of last interaction, or longer if the interaction relates to a dispute or legal matter. |
| Technical & Usage Data | 13 months from collection, after which it is aggregated and anonymized for analytics. |
| Marketing Preferences | Until you withdraw consent or request deletion, whichever is earlier. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Where deletion is requested by the Player before a retention period expires and no legal obligation prevents deletion, 55mega will action the request within 30 calendar days.
55mega implements a layered security architecture to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. Our technical and organizational security measures include:
Your role in security: Maintaining the confidentiality of your account password and enabling 2FA on your 55mega account are the single most effective steps you can take to protect your own data. Contact us immediately at [email protected] if you suspect unauthorized access.
Cookies are small text files stored on your device when you visit the Platform. They allow the Platform to recognize your device across sessions, remember your preferences, and provide a smoother, more personalized experience. 55mega uses first-party cookies only; we do not deploy third-party advertising cookies.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the Platform to function — including session management, login authentication, and security tokens. Cannot be disabled without breaking core functionality. |
| Functional | Remember your language preference, display settings, and last-visited game category to improve your experience on return visits. |
| Analytics | Collect anonymized data on page views, session lengths, and navigation paths to help us understand how Players use the Platform and identify areas for improvement. |
You may control cookie behavior through your browser settings at any time. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling Strictly Necessary cookies will impair or entirely prevent your ability to log in and use the Platform. Disabling Functional or Analytics cookies will not affect your ability to play but may reduce the quality of your experience.
As a user of the 55mega Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request.
Request a copy of all Personal Data we hold about you, along with information on how it is used and with whom it is shared.
Request correction of inaccurate or incomplete Personal Data held in your account profile or KYC records.
Request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your data while a rectification or objection request is being assessed.
Request your Personal Data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Object to processing carried out on the basis of legitimate interests, or to the use of your data for direct marketing purposes at any time.
We will respond to all valid rights requests within 30 calendar days of receipt. Where a request is complex or where we receive a high volume of requests simultaneously, we may extend this period by a further 60 days, in which case we will inform you of the extension and the reason for it within the initial 30-day period.
55mega is an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect Personal Data from anyone under the age of 21. Age verification is a mandatory step in our KYC process, and any account found to belong to a person under 21 will be immediately closed and all associated data handled in accordance with applicable child protection law.
If you are a parent or guardian and believe that a minor has registered on 55mega using false age information, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
The Platform integrates third-party services to deliver the full range of gaming content and payment options. These include game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, as well as payment gateway providers for Indonesian banking channels and e-wallets.
Each third-party service provider operates under its own privacy policy and data handling practices. 55mega is not responsible for the privacy practices of third-party providers beyond the Data Processing Agreements we have in place with them as described in Section 7.2. We encourage you to review the privacy policies of any third-party service you interact with directly.
The 55mega Platform does not contain links to external third-party websites. Any interaction with a game studio's software takes place within the 55mega Platform environment under our data governance framework.
55mega reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When we make material changes, we will notify registered Players via email to their registered address and display a prominent notice on the Platform at least 7 calendar days before the revised Policy takes effect.
The "Last Updated" date displayed at the top of this page always reflects the date of the most recent revision. We recommend reviewing this Policy periodically. Your continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgment of and agreement to the updated terms.
For any question, concern, or complaint regarding this Privacy Policy or the way 55mega handles your Personal Data, please contact our support team directly. Our agents are available 24 hours a day, 7 days a week, and are fluent in both English and Bahasa Indonesia.
Privacy Inquiries
Response Time
Within 5 business days for standard inquiries; up to 30 days for complex data requests.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to a relevant data protection supervisory authority or seek resolution through an independent dispute resolution body. We will always provide you with information on available escalation routes when responding to an unresolved complaint.
Our support team is available 24/7 to address any data protection concern. You can also review our full Terms & Conditions or explore our FAQ for quick answers.